Gwen Hammes
Co-CEO, Cro Metrics
Gwen Hammes is the Co-CEO of Cro Metrics, where she leads the company in partnering with clients such as Mattel, Bombas and Hyatt to unlock tangible growth by creating exceptional connected digital experiences. By leveraging the combination of AI, data analytics, experimentation and behavioral science, the strategic solutions that her team creates have generated over $1 billion in client revenue.
Sessions
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Tuesday, January 6
11:00 AM-11:40 AM
LVCC, North Level 2, N257
Beyond Automation: How Agentic AI and Secure Infrastructure Transform CX
A new era of customer experience is emerging, powered by Agentic AI. This session explores how autonomous systems are redefining engagement and why secure AI infrastructure is essential to authenticate agents, interactions, and actions at enterprise scale.
Conference Track
Modev: AI House