Courtney Hawkins
SVP, Global Retail, Mejuri
Courtney Hawkins is a global retail transformation leader redefining human-centered omnichannel operations in an AI-enabled world. With experience across differentiated retail business models at Mejuri, The RealReal, Gap, Old Navy, and Bath & Body Works, she integrates digital and physical retail to strengthen operating systems, elevate customer experiences, and build future-ready organizations.
Sessions
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Tuesday, January 6
11:00 AM-11:40 AM
LVCC, North Level 2, N257
Beyond Automation: How Agentic AI and Secure Infrastructure Transform CX
A new era of customer experience is emerging, powered by Agentic AI. This session explores how autonomous systems are redefining engagement and why secure AI infrastructure is essential to authenticate agents, interactions, and actions at enterprise scale.
Conference Track
Modev: AI House