Alissa Hess

Executive Director, Enterprise Machine Learning Products, USAA

Alissa Hess is currently responsible for Enterprise Machine Learning Products at USAA. In this role she oversees the development of ML capabilities and the growth of the Data Science job family. Alissa joined USAA in 2008 as part of the Credit Risk Team. While in Credit Risk she worked on credit card account management and pricing strategies, oversaw the implementation of two new underwriting platforms, and lead the Credit Bureau teams responsible for regulatory compliance and disputes. From Credit Risk she moved into the Chief of Staff area where she was the aide-de-camp to the CEO for a year, then moved into her current role. Prior to joining USAA, Alissa worked in various data and analytic roles for Capital One responsible for channel fulfillment and debit card strategies. Throughout her career, Alissa has had the opportunity to drive key technical and business initiatives. Alissa holds a BBA in Information Systems from University of Wisconsin – Madison, a MBA from Virginia Commonwealth University and is a graduate of the Consumer Bankers Association’s Executive Banking School.

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