- Roy, thank you so much for joining us.

- Hi, Justine. Happy to be here.

- Thank you again. So Philips has a goal of improving 3 billion lives per year by 2030, which is really impressive. Now, how does technology help us get there? And what will health care look like by the end of this decade?

- I think a big role for technology is actually improving people's lives, as we see at Philips, especially by broadening access to care through helping to reach people wherever they are in need of care. And I think one of the big trends that we have seen last year, and that definitely will be the trend of the next decade, is how the home will actually become an extended part of the hospital or of a patient that is in need of service or a consumer that wants to work on its prevention. So we see that we as Philips take care of people that have a need for support in their health care journey. Whether it's in the hospital or in the home can count on us for innovations to deliver that.

- Yeah, it really has pretty much changed everything. But last year, the Consumer Technology Association unveiled a new standard for AI in health care. Now, Philips co-chaired the working group on the project and said that AI will play a major role in driving efficiency in health care, and will support clinicians in making more precise diagnoses, offer personalized treatment and better guidance toward improved outcomes. Now, how does this innovation kind of evolve and what's needed to reach this future?

- I think we truly believe in a future of data and especially how we use the data that you can gather, and that's where AI comes in. AI needs to actually work on qualified data leads, and provide a trustworthy contribution through how you deliver health care. And that can be in a patient. How you actually measure, monitor, manage a patient towards his patient journey, and how your AI can help to support clinicians, nurses, payers, but also the home and the family in getting the right information. But it can also help in operational workflows. Where actually we manage, for example, the current resource scarcity that's out there by load balancing, and the best way where you can treat patients and offloading the hospitals that are overcrowded into the home, or keeping people at home that are in a good condition or good enough condition to be cared for from the home.

- Yeah, I think it's really great that you guys are addressing problems that kinda of just popped up over the course of the last year. And of course, here at CES, that's one of the things that I was looking forward to hearing more about. And Philips was also involved in the Consumer Technology Association's public health tech initiative. And this was set to launch 2020, to create opportunities for the use of consumer technology during public health emergencies. Now, what has Philips learned during this pandemic? And how will that help public health in the years ahead?

- I think the big breakthrough that we saw last year, and that we see actually and expect this year, is that providing for health in the home and how technology enables that, has been adopted now not only by innovators or early adopters, but actually a large in society, that's a must-have that we need to implement. If you need to take care in a different way, treating many more people at the same time, you need to use virtual care. You need to enable care pathways that actually have sensors as part of it. That 24/7 provide connections anywhere in the world, between clinicians and patients, between doctors and nurses, between hospital managers and on-the-ground staff and ambulances or in the homes.

- CES is the epicenter of consumer tech and innovation. and more so every year for the digital health sector. What is Philips at CES 2021? And what's your measure and message to this global audience?

- At CES 2021 we continue to showcase a couple of our innovations that truly bring this new world of virtual care alive. And how in conditions like this, you actually can do that. Let me give you some examples. In the area of chronic care, we show how biosensors provide 24/7 access to, for example, cardiac patients or diabetes patients. And how we support sleep patients that are in need of support. In that we have a new innovation, which I'm extremely excited about. Because we have launched a 3D mask selector, A selector that helps you choose the right mask for your sleep apnea treatment. In the traditional way, you would need to go to a sleep lab they would fit on certain and several masks and you would have, more or less, one in two hit rate whether you got the right mask that fitted you at once. With the new technology, the digital mask selector, using 15,000 facial data points, we actually can give up to 90% accuracy, and therefore, nine out of 10 masks that are provided to a consumer will fit and they will do what actually the consumer expects from the mask, which is the right treatment and comfortable wear. So that's a great exciting innovation. Then we have in also the area of modern childcare. We showcase how fetal monitoring actually can be enabled between the hospital and the home in different ways. Or within the hospital in different ways. Where we have our Avalon patch, and the sensor connected with the system. So that actually the doctor can see the patient on distance, whether it is at home or the hospital, and especially in Covid it was extremely important. But actually more generally, we see that as an ongoing need. We also continue to showcase the impact of our pregnancy and baby plus platform, where we serve more than 2 million family members of pregnancy, pregnant mothers and families that get to our platform for information, for education and again, in an era where you're not able to go out or maybe not visit everybody you would like to get advice from, we can bring advice to you at your fingertips. We don't only do that in the broader area, we also now in the interest of the vaccination and all that goes with it have added special collaboration with GSK. And we showcase how and share how vaccination in a pregnant condition can help you but also how it can help your child moving forward. And then there's a last very exciting area as well, which is in oral health care. Where we have been showcasing that we are extending the pathway also in oral health care. Where normally you wouldn't be expected to be always at the dentist. But in the latest evolution, we have now the launch of the Sonicare 9900, the latest and the greatest in which actually we have AI embedded technology that you can personalize how you want to treat. And also you can connect with the data that actually you're giving to the device to actually optimize your treatment. It can adapt seamlessly its brushing behavior. But not only that, you also provide the service in which you can get an assessment of your oral care. And when you have a problem, you can take a picture and you can send it to us. And actually we can give you a service within an hour or within six hours in which you get our report out. And in times like these where you cannot just go to the dentist as we were normally used to, of course as a very much added value to the consumer.

- Yeah, I mean, being able to do all of this from home is such an ease of use, and it's freeing up so much space in hospitals. So it's really incredible what you guys are doing.

- No, I think that is what we see as part of our mission. If you want to improve people's lives at large, you need to use all the settings, all the care settings that we can think of. And home is an excellent care setting. Actually is the best care setting, if you're not in an urgent or acute situation. Because people feel more at comfort and new technology actually enables them to recuperate or to work on staying fit and healthy in their most beloved area, home.

- And you're building so many tools across all kinds of things to help out all these patients from healthy living, to prevention, to precision diagnosis, and personalized treatment in home care. So how consumers take greater control of their own health and wellness with technology.

- We believe that, again, software and data play an important role because by giving the patient or the consumer more information about their own health state. So you start to measure, to quantify that. That actually brings awareness, gives you indication on how you can intervene and actually then also helps you to determine together with the professional health care system when an intervention is needed, that you need to get a next step in. And the next step can be a virtual consult in your home, can be talking to any of the specialists anywhere around the world. But it can also mean that you need to go still into a hospital for an urgent intervention or for a specific treatment. So we can actually enable both the consumer as well as the health care system to optimize care and also taking care of themselves and for themselves.

- Well, thank you so much for chatting with us today. And thank you so much for everything that you're doing to push all of this initiative forward. It's gonna be so incredible to see everything implemented in the upcoming years. So happy CES, and thank you so much for joining us.

- Thank you and I wish you a great CES and very healthy 2021.

- Thank you, you too.

- Take care.


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