FAQs specific to the CLEAR app can be found below. If you have additional questions, please reach out to memberservices@clearme.com or tap “Get In Touch” in the app for assistance.
What if I already have the CLEAR Health Pass app? How do I connect it to CES?
If you have previously used Health Pass for another event or organization, please follow the steps below:
- Open the CLEAR app and ensure you are at the top of the Home Screen
- On the Health Pass tile, tap “Change” under the original event or organization
- Tap ‘Events’ and scroll down to ‘CES 2022’ under ‘Conferences’
- If your previous event or organization required vaccine verification, you will NOT need to re-enter your vaccine information. Your Health Pass will sync and you can tap “Open Health Pass” to show a completed Green Health Pass OR if your previous event or organization did not require vaccine verification, you will need to complete add your vaccine information
Do I have to have or purchase a CLEAR membership in order to use the Health Pass app?
No, you do not need a CLEAR membership to use the Health Pass app. The app is free to use. If you are being prompted to get a paid CLEAR membership, please ensure you have selected the Health Pass feature in the CELAR app.
Why does my CLEAR Health Pass say that it is going to expire before CES?
Your Health Pass will have a timer indicating it will expire. If your pass expires before the event dates, you will simply verify your identity with a selfie again to generate a new pass.
What is the difference between the CLEAR Health Pass and Digital Vaccine Card? Do I need both to attend CES?
CES is using the Health Pass feature within the CLEAR app, but if you go through the Digital Vaccine Card feature you can simply switch to the Health Pass feature and your information will sync.
- Within the CLEAR app, scroll to the top of the Home Screen
- Open the Health Pass tile and tap “Change” under the original event or organization
- Tap “CES 2022” under “Conferences”.
- If your previous event or organization required vaccine verification, you will NOT need to re-enter your vaccine information. Your Health Pass will sync and you can tap “Open Health Pass” to show a completed Green Health Pass OR if your previous event or organization did not require vaccine verification, you will need to complete add your vaccine information